Refund Policy
Last updated: August 2026
At OnlineEVisa, we aim to keep our refund process clear and fair. Please read this policy before submitting payment for any visa application service.
Service Fees vs. Government Fees
Our charges consist of a service fee (for application assistance, document review, and processing support) and, where applicable, government or embassy fees that are passed on at cost. Government and embassy fees are non-refundable once your application has been submitted to the relevant authority, as these are paid on your behalf and cannot be recovered from immigration departments.
When a Refund Applies
- If we are unable to begin processing your application due to an error on our part, the full service fee is refundable.
- If you cancel your request before document verification has started, the service fee is refundable minus any payment gateway charges.
- Once an application has been submitted to the relevant immigration authority, the service fee becomes non-refundable, regardless of the outcome.
No Guarantee of Approval
Visa issuance is solely at the discretion of the relevant immigration or embassy authority. We do not guarantee approval, and a rejected or delayed application by the authority does not, by itself, entitle you to a refund of the service fee, since the assistance and document processing service has already been rendered.
Failed or Duplicate Payments
If your payment was deducted but your application was not recorded, or you were charged more than once for the same application, please contact us with your payment reference. After verification, the excess amount will be refunded to your original payment method.
Refund Timeline
Approved refunds are processed within 7-10 business days to the original mode of payment. Processing times may vary slightly depending on your bank or payment provider.
Contact Us
For refund requests or questions about this policy, reach us at onlineevisa.com@gmail.com or call +91 8154 8154 26.