Talk to us.
Questions about a destination, an in-progress application, or a rejected visa? Our support team is available 24/7.
Email
support@onlineevisa.com
Phone
+91 8154 8154 26
Our Address
B16 Aradhana Society, Bh. Vivaah Party Plot, Karamsad, Anand-388325, Gujarat, India
Support Hours & Response Times
Response Time
Under 2 hours for email and WhatsApp during business hours; same-day on weekends and holidays
Availability
24/7 via WhatsApp and email. Phone support: 9 AM – 9 PM IST, every day
Urgent / Rejected Applications
Message us on WhatsApp for the fastest reply — rejected or urgent applications are prioritized ahead of the general queue
Frequently Asked Questions
How long does it take to hear back after I submit the contact form?
Most messages get a reply within 2 hours during the day. If you message us on WhatsApp, that's usually the fastest channel.
My visa application was rejected — can support help?
Yes — message us with your application reference number and we'll review what happened and explain your options, including whether a re-application makes sense. Rejected-application queries are prioritized.
I haven't received an update on my in-progress application. What should I do?
Check your application status on our Track Application page first — it's updated in real time. If the status hasn't moved in longer than expected for your destination, contact us with your reference number and we'll look into it directly with the processing team.
Is phone support available, or only WhatsApp and email?
All three are available. Phone support runs 9 AM – 9 PM IST daily at +91 8154 8154 26. WhatsApp and email (support@onlineevisa.com) are monitored 24/7.